Lumacore works with BPOs and ops-heavy companies in SEA to diagnose what's breaking and build the systems that let you scale without it happening again. COPC frameworks. Lean Six Sigma methodology. No fluff.
They're process problems. QA frameworks that measure the wrong things. Audit functions too close to the ops they're supposed to be watching. New teams built without the structure they need to hold. The symptoms show up in your CSAT. The root cause is upstream.
When the same team running ops is also running audits, the data stops being reliable. You're measuring compliance, not outcomes. The gap between your QA pass rate and your customer satisfaction is where the real problem lives.
Hiring your first CX or ops team without SOPs, QA frameworks, or defined KPIs means your team learns by trial and error — on live customers. The cost is attrition, inconsistency, and a quality floor you can't raise.
If your QA cycle takes three weeks, your reporting requires manual entry, and your dashboards can be overridden outside the system — you're paying for work that shouldn't exist. The inefficiency compounds as you scale.
Most BPO contracts are signed under time pressure and never revisited. Delivery lapses go unpenalised. Performance benchmarks are set below what's achievable. The penalties you're entitled to are sitting in a contract nobody has opened.
We run fixed-scope, fixed-fee engagements. You know what you're getting, what it costs, and what success looks like before we start.
For BPOs and ops teams that are underperforming. We audit your current state using COPC and Lean Six Sigma frameworks, identify what's actually broken, and implement the fix over 3 months.
For companies hiring their first CX or ops team. We design the entire function from scratch — structure, hiring profiles, SOPs, QA, tools stack, and KPIs. You hire into a framework that's already built.
Two tools built for founders and ops leads who need a specific output, not a full engagement. Priced to be a decision, not a budget line.
Find the right Singapore government grant for your business — and know exactly how to apply for it.
Grant Compass analyses your business profile against the current Enterprise Singapore grant landscape and produces a structured report showing which grants you qualify for, what the application requirements are, and how to build your proposal before you submit.
Industrial-grade standard operating procedures — built on Lean Six Sigma logic, not Word templates.
Most SOP tools produce documents that look structured but break the moment someone new joins the team. SOP Builder produces process documentation built to the same standard we use in our consulting engagements — with built-in error prevention, role accountability, and escalation paths.
Every engagement starts with a clear picture of what's broken and ends with a system your team can run without us.
We audit your current ops using COPC standards and LSS methodology. Every gap gets mapped to a root cause — not just a symptom.
We produce a prioritised roadmap. You know what we're fixing, in what order, and what the measurable outcome of each intervention is.
We build alongside your team — SOPs, QA frameworks, dashboards, RACI — until the system works without us in the room.
Your team owns everything we build. We brief them, document the decisions, and leave you with a system that holds up after we're gone.
A free 30-minute call to understand your situation. No pitch. We'll tell you honestly whether it's something we can help with.